SERVING TRADES BUSINESSES IN CENTRAL TEXAS
Your phone rings. You miss it.
They book your competitor.
27% of home-service calls go unanswered. We text your missed callers back in your voice, from your number, within 60 seconds — so you book the job Monday morning instead of losing it Friday night.
Free 30-day pilot on your real phone line. $0 up front. You only pay if it works.
Based in Pflugerville, TXLive in 10 to 14 daysMonth-to-month, no lock-in
27%
of home-service calls go unanswered (Invoca)
85%
of missed callers never call back. They book your competitor.
$62,500/yr
5 missed calls/week × $250 avg ticket × 50 weeks. Run your own numbers — most shops are worse than they think.
Why Blackland Systems
It's not a work-ethic problem. It's a clock problem.
There aren't enough hours in the day to answer every call, follow up on every lead, and remind every customer. We build the systems that pick up the slack automatically, so your phone stops being the bottleneck.
01
Too many calls, not enough hands
Techs are in the field. Calls hit voicemail. Leads ghost. By 8 pm they've already booked with someone else.
02
Leads don't wait
The first shop to respond wins the job. 60 seconds is the difference between booked and lost.
03
Reviews die without a nudge
Happy customers forget. Unhappy ones don't. A quiet review pipeline means competitors look better on Google.
THE FIX
Simple, done-for-you automation that responds instantly, reminds reliably, and asks for reviews after every job.
Based right here in Pflugerville, TX. We do the build, the integrations, and the testing. You just answer a few questions during onboarding and approve the message templates before they go out.
How it works
Four systems. One simple setup.
Built specifically for local service businesses. No enterprise software bloat, no learning curve.
Missed Call Text-Back
When a call goes unanswered, our system texts the caller within 60 seconds. The lead stays warm before they dial the next shop.
Appointment Reminders
Automatic text reminders the day before and morning of every appointment. Customers show up and your techs don't drive to empty houses.
Review Generation
After each completed job, the system texts a one-tap review request while the experience is still fresh. No chasing, no awkward asks.
Reactivation Campaigns
Old customers are your best next job. We auto-text past customers at the right moment (tune-up season, annual service), turning old jobs into new revenue.
What to expect
First 90 days, typically.
Conservative ranges based on what these systems deliver for similar shops.
40 to 60%
of missed calls converted into booked appointments
2 to 3x
more Google reviews from completed jobs
15 to 25%
fewer no-shows from automated reminders
4 to 6 hrs
weekly admin time given back to you
Who's behind this
Built by one operator, for operators like you.
You'll work with Eric directly. Not a call center, not a bot, not an offshore team.
Eric Johnson
Founder · Blackland Systems
I grew up around tradespeople and spent 20 years at AT&T, Glassdoor, and Udemy learning how the big guys answer every call and never lose a lead. Now I'm running the same playbook for independent shops here in Central Texas, at a fraction of what the big chains pay.
Why I do this
- My family. Pflugerville is home and this business is built to stay here.
- Running your own shop means your time is your most valuable asset.
- I help other owners win theirs back, the same way I won mine.
Straight answers
Common questions
How this actually works, in plain English.
How quickly will my system be up and running?+
Most clients are fully live within 10 to 14 business days. I do the build, the integrations, and the testing. You just answer a few questions during onboarding and approve the message templates before they go out.
Do I need to learn any new software?+
No. Everything runs in the background on your existing phone number and email. You don't log into a dashboard, you don't manage anything. You keep running your business like normal. I handle the system, you handle your customers.
What kinds of businesses do you work with?+
Mainly independent home-service shops in the Pflugerville and Austin area — HVAC, plumbing, electrical, and other trades. Typically 3 to 15 technicians, owner-operated, and losing more calls than they realize.
Is there a long-term contract?+
No. Everything is month-to-month. If the system isn't delivering value, you walk. I only keep clients who see real results, so I have to earn your business every month.
What happens if I miss a call and the system texts the lead back, then what?+
Within 60 seconds, the caller gets a friendly text from your business number asking what they need. Their reply comes straight to your phone so you can take it from there. If you don't respond right away, the system follows up automatically so the lead doesn't go cold.
How do I get started?+
Easiest way: text me at (737) 201-7670 and tell me a little about your shop. I'll text back within an hour during business hours, and we'll decide together if a 30-minute call makes sense. No pitch, no obligation. If a free 30-day pilot is the right fit, we'll talk through the criteria. If not, you'll walk away with a clearer picture of what's leaking.
Ready to stop losing jobs to voicemail?
Three ways to get started — pick the one that’s easiest. Free 30-day pilot on your real phone line. $0 up front. Cancel anytime.
Blackland Systems, LLC | Pflugerville TX 78660 | (737) 201-7670
Serving HVAC, plumbing & electrical contractors in Pflugerville, Round Rock, Cedar Park, Georgetown, Leander, Hutto, and Austin, TX.