How fast can you actually get me live?
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Most shops are live in 10 to 14 days. The one thing outside our control is carrier registration for business texting, which every provider has to go through and which occasionally takes longer. Two things speed it up or slow it down: whether you have a live website with your phone number on it, and whether your phone line can be forwarded. We check both before we give you a date, so you get a real answer instead of an optimistic one.
Why the 90-day minimum on Starter and Growth?
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It takes about 30 days to build and tune your system, and another 30 to see the pattern in the data. 90 days is the minimum window to judge whether this is actually working for your shop. After that you're month-to-month, with no auto-renew, no annual contract, and no cancellation fee. Entry has a shorter 60-day minimum because it's a single automation.
What's the setup fee actually for?
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The one-time setup covers the initial build: getting your number routed, registering you for business texting with the carriers, writing and testing your message templates, integrating with your FSM if you're on Growth, dialing in the voice and chat agents for Growth clients, and running end-to-end tests before anything touches a real customer call. The Free Pilot covers missed-call text-back specifically. If you convert, the setup fee covers building out the rest of the system. It's real work, not a signup fee.
Will you discount the monthly rate?
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No. The rate reflects the work and the results. If Starter isn't the right fit yet, start on Entry at $499/month or apply for a free pilot. The pilot is your no-risk way to prove the system works on your line before paying anything.
What happens if it doesn't work for my shop?
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If you've done a free pilot, you walk if we don't hit the agreed criteria. No cost, no commitment. On Starter or Growth, after the 90-day minimum you can cancel with 30 days notice. We'd rather you leave than stay on something that isn't delivering.
Do I pay for the tools on top of the retainer?
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No. The monthly retainer includes the platform subscription, your dedicated business number, and text and call usage for normal volume, plus all ongoing maintenance. The only time you'd pay extra is if your volume runs dramatically above what a typical shop does, and we'd warn you long before that happens.
I'm stuck in a Podium or Jobber contract. Can I still start?
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Yes. We run alongside your existing tools. Most shops start the pilot with us while they're still under contract with their current vendor, then make the switch at renewal once they see the numbers. You don't have to burn a bridge to start.
What if I outgrow a plan mid-commitment?
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Upgrading mid-term is easy. Any remaining days credit toward the upgraded tier. We only ask the minimum on the tier you're currently paying, and upgrades don't restart the clock.
For the texting piece, yes. Carrier rules for business text messaging require a real, live website with your business phone number on it. If you don't have one, tell us early and we'll talk through options before we set a go-live date. Website chat on Growth also needs a live site.
How do I know which plan is right for me?
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Book a free 30-minute assessment call. We'll look at your call volume, your team size, and where revenue is leaking today. At the end of that call you'll have a specific recommendation, whether that's a pilot, Entry, Starter, or Growth, with the numbers behind why.